Mobile Switchboard Solution, Using Mobile Number As Hotline
Nowadays, the use of mobile prefixes is too common. In addition to the personal use, many people also use it for business purposes, as a representative number for the business, sales and customer care holtine. Therefore, attaching a mobile sim to the phone to use more and more disadvantages such as busy phone, unable to manage calls, staff, and recording calls . Mobile switchboard solution was born to solve the above problems.
What is mobile switchboard?
- Understand simply, change the technology from a mobile sim directly attached to a phone to a mobile number that is integrated directly on the switchboard. Like prefixes 1800, 1900 or normal landline numbers.
- To make it easy to imagine, please call the number 0779.35.77.99, which used to be a sim on a mobile phone, then we switch to the mobile switchboard.
Who use mobile switchboard?
- Mobile number as hotline sales, customer care.
- Mobile number is serving general business purposes for companies
- Mobile number is the representative number of the company.
Advantages and disadvantages when deploying mobile switchboards:
Advantages:
- Take advantage of existing mobile numbers
- Groups are many mobile numbers are. Just promote a single hotline number.
- Attracting a large number of customers to call the mobile hotline (A part of customers who prefer to call on the hotline is a mobile number compared to a fixed line or 1800,1900 hotline). Customer mentality thinks that calls to mobile phones will be connected faster.
- The cost of calling to the customer is self-paid and the customer understands the call fee. They are not afraid of being charged as much as calling some 1900 numbers.
- Use mobile Hotline number to integrate into popular applications on mobile phones: Viber, Zalo, …
- Can send SMS messages
- Cost savings
- Can make and receive international calls
Defect:
- In general, a mobile number is more personal than a number representing a business, a Big Brand.
- Difficult to scale to large scale (30 extensions or more)
- Limited number of concurrent calls when calling (solution is to use multiple Sims to call out).
Steps to implement mobile switchboard.
Step 1: Select the prefix
- Choose a new mobile number or keep the old number deployed on sip trunking technology
- Only prefixes in the name of the business can use this service.
- The cost for prefixed subscribers is from 50,000 to 60,000 VND / month, depending on the network operator.
Step 2: Select the appropriate switchboard package.
- Depending on the needs, the number of users needed to use to choose the virtual switchboard rental package
- See the virtual switchboard price list.
Step 3: Select Terminal.
Select suitable terminal (device for user to listen to call)
See how to choose the right terminal for a user.
Contact information :
Connection Solution Company Limited:
Add Map: https://g.co/kgs/uzkx4A
Hotline: 0779.35.77.99 (ZALO)
Web: https://viettelnet.vn/cloud-contact-center-3c-tong-dai-noi-bo-tong-dai-ao/
Some note when converting a mobile sim to a mobile switchboard
What is mobile switchboard?
Mobile switchboards are basically understood to use old mobile sims to transform into a customer care switchboard, a sales switchboard.
When I upgrade my mobile sim to the switchboard, I can use messages.
Is not. The upgraded messaging service will not be available. Services registered with this mobile number such as zalo, facebook, viber are still in normal use. Services such as banks that need otp sms codes will be affected.
Can I keep the promotion package on my old sim?
Is not. When switching to sip mobile , the promotion packages on the old sim will be lost. Customers register new promotional packages.
